Phone System Update
As mentioned before we will be updating our telephone system on Thursday 20th April 2017.
Our phone lines will be unavailable between 12:00pm – 2:00pm approximately.
Don’t worry, our contact number won’t be changing.
After the update, when you call the surgery you will have some options to choose from. This will help to direct your call in the best way.
We apologise for any inconvenience the downtime may cause & we thank you in advance for your patience whilst this work is carried out.
April 18th, 2017
Survey Monkey 2017
You may remember completing a patient satisfaction survey for us in August 2016. The results of which you can read here. We are always striving for improvement and took your feedback on board.
In the next few days we will be sending out a further survey and we ask if you would complete this once again for us.
We will use the results of this 2017 survey to compare feedback and monitor the effects of the changes that we have made as a direct result of our first survey
Our aim is to use this feedback taken from a wide range of patients to make improvements based on what our patients want, and to improve the overall service we offer at Levenside Medical Practice in the future.
April 18th, 2017
Your GP surgery will be closed for the Easter holidays on Friday 14th & Monday 17th April.
If you are in need of medical attention during this time that cannot wait until we re-open, you can contact NHS 24 on 111.
If you are in need of immediate medical attention dial 999.
Remember to order your medication to cover this period & where possible allow 2 working days for us to process the request for you.
Your local pharmacies will maintain their normal opening times on Friday 14th, Saturday 15th & Sunday 16th, however if you find yourself short of your medication on Monday 17th your local pharmacy openings are:
Boots Pharmacy – 73 High Street Dumbarton Tel: 01389 763907 – 11:00am – 3:00pm
Boots Pharmacy – 167/169 Main Street Alexandria Tel: 01389 752606 – 10:00am – 2:00pm
From all at Levenside Practice, we would like to wish you all a Happy Easter!
April 6th, 2017
Changes to our phone systems
In response to patient feedback we are updating our telephone system later this month. We have been assured that the downtime will be minimal when implementing this change. We will update our news section here when we have been given an exact date for this to be carried out.
Thereafter, when contacting the practice you will be given options to choose from to help direct your call in the best way.
Don’t worry, our phone number won’t be changing!
April 6th, 2017
Scottish Primary Care Information Resource (SPIRE)
You may have seen or heard in the news recently about SPIRE. Let us tell you a little about it. For information in full, please visit the SPIRE website.
Your role in SPIRE and how you can help
SPIRE has been developed to help doctors, the National Health Service (NHS) in Scotland and researchers to learn more from patient information held at GP practices. They will use it to help all NHS patients in Scotland. So information from your medical records – and those of millions of other people in Scotland – will help medical professionals to improve the quality of care for all patients, plan services, develop new treatments, find out about side-effects and respond to major epidemics.
SPIRE moves information electronically and securely, from GP practice records to NHS National Services (NSS). They will then use SPIRE and other IT systems to give better information to the NHS in Scotland, and to approved researchers.
How SPIRE protects your privacy
- if researchers need to identify you, they will ask your permission
- the Scottish Government will not be able to see your personal information
- personal information will not be sold to make money
- it uses only selected and coded parts of the health record, not the whole record
- staff and researchers are carefully trained and are only allowed to use the least information they need for each project. Only a small number of authorised staff can find out who the information is about
- researchers from outside NHSScotland must be independently approved
If doctors at your GP practice have agreed to let SPIRE use patient information, it means they believe it will help all patients in Scotland, and that they have tight security checks in place to keep your information safe.
For more information and answers to your questions, please also see www.spire.scot/your-questions
If you feel you would prefer to opt out, please complete the opt out form & hand it into your GP practice.
March 14th, 2017
Online Services Resumed!
Just a quick update to let you know our online service have been fixed!
We apologise for the inconvenience.
February 22nd, 2017
Problems with online services
As you may be aware, we are having some problems with ‘Patient Access’. This is the website we use to connect with our clinical system which allows you to book appointments and order prescriptions online.
Currently our IT department is looking into what is causing the issue. Unfortunately it is taking longer to fix than we would like.
We do apologise for this inconvenience. We know many of you use this convenient service.
We will update our news section with any updates as we get them.
In the mean time, if there is anything we can help you with. Please call us on our main reception number: 01389 811844.
February 20th, 2017
It’s change over time for our GP Trainees again!
This month we have said goodbye to Dr Ili Suhaimi who has moved on to her next post and we have welcomed our new trainee Dr Enjie Ibrahim.
Dr Ibrahim will be with us initially for a period of 6 months. We wish her a warm welcome to the practice!
February 20th, 2017