You may have received a text message from us letting you know about our suggestion box at reception.

This suggestion box is reviewed and discussed by our Patient Focus Group who of course like you, are patients at Levenside practice.

It is a place for you to offer your suggestions on how you feel we could improve our services.

We understand that getting to the surgery isn’t always easy, so if you would like to add to the suggestions box via online, you can use our Contact Form addressing your message to ‘PATIENT FOCUS GROUP’.

June 26th, 2017

We would like to thank you for your patience and understanding whilst our systems were down on Thursday & Friday of last week.

Our server upgrade is complete and normal service has resumed!

June 26th, 2017

During Thursday & Friday of this week (22nd & 23rd of June) our computer systems will be down. We will have no access to our clinical system, which means we won’t be able to access our appointment book, your medical records or have the ability to print repeat prescriptions. Our online facilities will also be offline.

June 19th, 2017

We all want more reliable and convenient services in our day to day lives.

That’s why moving forward from the 1st of August, we will be streamlining our online services to using ‘Patient Access’ as our one stop shop for ordering your prescriptions and booking your appointments online. We will be removing the online prescription form option due to NHS mail at times blocking messages from our inbox.

Patient Access allows you to book your GP, Health Care Assistant and Nurse Minor Illness appointments online. You can also check and cancel your booked appointments with us and check the progress of any repeat prescriptions requested. When ordering your prescription, all your repeat medication will be listed. All you have to do is tick the items you require then submit your request to us. There is also a free text box if you require something that isn’t listed.

Patient Access requires you to obtain a pin number from us in person so you may set up your account. Once you have this you are good to go. There is also a handy app so that you may access these facilities on your mobile phone.

Next time you are in the area, pop into reception and request your Patient Access pin.

We think it’s great that you already use our online services & thank you for joining us in our online journey!

June 6th, 2017

Our computer systems will be down over the 22nd & 23rd of June 2017.

Unfortunately we can only offer triaged emergency appointments during this time.

We ask that you order any required medication at least two working days prior to this & only contact the surgery during this time if your enquiry is urgent.

We thank you in advance for your patience in this matter & apologise for any inconvenience caused.

May 24th, 2017

Your GP surgery will be closed for the May bank holiday on Monday the 29th.

If you are in need of medical attention during this time that cannot wait until we re-open, you can contact NHS 24 on 111.

If you are in need of immediate medical attention dial 999.

We hope you have a lovely weekend!

May 24th, 2017

Remember that phone update we mentioned? Unfortunately this did not happen on the day it was planned. The new date we have been given is Wednesday the 10th of May.

Our phone lines will be unavailable between 12:00pm – 2:00pm approximately.

Don’t worry, our contact number won’t be changing.

After the update, when you call the surgery you will have some options to choose from. This will help to direct your call in the best way.

We apologise for any inconvenience the downtime may cause & we thank you in advance for your patience whilst this work is carried out.

April 28th, 2017

We have a new addition to the Levenside family from Tuesday 2nd of May.

Dr Parvinder Dhillon is our new GP partner. He will be working full days on Tuesdays, Wednesdays & Friday mornings.

We wish a him warm welcome!

April 28th, 2017

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