Login Problems with Patient Access
As some of you may be aware ‘Patient Access’ – The website you use to book your appointments and order prescriptions online – Has been having some issues of late.
We wanted to let you know this is a wide spread problem and the Patient Access team are working on a fix for this.
The service is working intermittently, so do keep trying.
In the mean time, you can still contact the practice via telephone on 01389 811844 and our reception team can help with your enquiry.
June 1st, 2018
General Data Protection Regulations
In order to comply with the new General Data Protection Law which comes into force on the 25th of May 2018 we are required to seek consent from all patients we contact via text and email.
If we have a mobile number and/or email address on your record, you will be receiving communication from us over the next few weeks asking for your consent for us to use these means of communication.
If you are happy to continue receiving email and text communication, which will include your appointment and health reminders, our patient newsletter and any surveys we may undertake via survey monkey, then please reply to us stating you are consenting to remain on our text and email database.
Please note you will be required to OPTIN to each service separately.
May 9th, 2018
May Bank Holidays
Please note the practice will be closed on Mondays 7th & 28th May for the Bank Holidays.
Please remember to order your medication in plenty of time so as not to run out during this period.
If you do find yourself short, your local emergency pharmacies are:
Boots – High St Dumbarton – Tel: 01389 763907 – Open 11am – 3pm
Boots – Main St Alexandria – Tel: 01389 752606 – Open 10am – 2pm
Let’s hope for sunshine!
May 3rd, 2018
GP Training Event Wednesday 2nd May.
Our doctors will be attending a training event for all local GP’s on Wednesday 2nd May.
We will be running an emergency service only this day. We therefore ask that you only contact the surgery during this time if your enquiry is urgent.
We apologise for the inconvenience.
April 26th, 2018
Spring 2018 Newsletter
The Spring edition of our newsletter is now available! Click here to view.
March 29th, 2018
Your GP surgery will be closed for the Easter holidays on Friday 30th March & Monday 2nd April.
If you are in need of medical attention during this time that cannot wait until we re-open, you can contact NHS 24 on 111.
If you are in need of immediate medical attention dial 999.
Remember to order your medication to cover this period & where possible allow 2 working days for us to process the request for you.
Your local pharmacies will maintain their normal opening times on Friday 30th, Saturday 31st & Sunday 1st, however if you find yourself short of your medication on Monday 2nd your local pharmacy openings are:
Boots Pharmacy – 73 High Street Dumbarton Tel: 01389 763907 – 11:00am – 3:00pm
Boots Pharmacy – 167/169 Main Street Alexandria Tel: 01389 752606 – 10:00am – 2:00pm
From all at Levenside Practice, we would like to wish you all a Happy Easter!
March 26th, 2018
Normal services have resumed!
Unfortunately we are experiencing a high volume of calls and workload (in particular prescription requests) due to last week’s severe weather period.
As a reminder, we do ask that you allow us two working days to process your prescription request, and for your local pharmacy to collect it from us. If you need your prescription before this time, you may be asked to collect your prescription from the surgery.
We are working as fast as we can to deal with the demand. Please bear with us.
We apologize for any inconvenience caused.
March 5th, 2018
We will be continuing with our emergency surgeries only today due to the adverse weather and travel disruptions.
We apologize for the inconvenience this may be causing.
March 2nd, 2018