Changes to our phone systems
In response to patient feedback we are updating our telephone system later this month. We have been assured that the downtime will be minimal when implementing this change. We will update our news section here when we have been given an exact date for this to be carried out.
Thereafter, when contacting the practice you will be given options to choose from to help direct your call in the best way.
Don’t worry, our phone number won’t be changing!
April 6th, 2017
Scottish Primary Care Information Resource (SPIRE)
You may have seen or heard in the news recently about SPIRE. Let us tell you a little about it. For information in full, please visit the SPIRE website.
Your role in SPIRE and how you can help
SPIRE has been developed to help doctors, the National Health Service (NHS) in Scotland and researchers to learn more from patient information held at GP practices. They will use it to help all NHS patients in Scotland. So information from your medical records – and those of millions of other people in Scotland – will help medical professionals to improve the quality of care for all patients, plan services, develop new treatments, find out about side-effects and respond to major epidemics.
SPIRE moves information electronically and securely, from GP practice records to NHS National Services (NSS). They will then use SPIRE and other IT systems to give better information to the NHS in Scotland, and to approved researchers.
How SPIRE protects your privacy
- if researchers need to identify you, they will ask your permission
- the Scottish Government will not be able to see your personal information
- personal information will not be sold to make money
- it uses only selected and coded parts of the health record, not the whole record
- staff and researchers are carefully trained and are only allowed to use the least information they need for each project. Only a small number of authorised staff can find out who the information is about
- researchers from outside NHSScotland must be independently approved
If doctors at your GP practice have agreed to let SPIRE use patient information, it means they believe it will help all patients in Scotland, and that they have tight security checks in place to keep your information safe.
For more information and answers to your questions, please also see www.spire.scot/your-questions
If you feel you would prefer to opt out, please complete the opt out form & hand it into your GP practice.
March 14th, 2017
Online Services Resumed!
Just a quick update to let you know our online service have been fixed!
We apologise for the inconvenience.
February 22nd, 2017
Problems with online services
As you may be aware, we are having some problems with ‘Patient Access’. This is the website we use to connect with our clinical system which allows you to book appointments and order prescriptions online.
Currently our IT department is looking into what is causing the issue. Unfortunately it is taking longer to fix than we would like.
We do apologise for this inconvenience. We know many of you use this convenient service.
We will update our news section with any updates as we get them.
In the mean time, if there is anything we can help you with. Please call us on our main reception number: 01389 811844.
February 20th, 2017
It’s change over time for our GP Trainees again!
This month we have said goodbye to Dr Ili Suhaimi who has moved on to her next post and we have welcomed our new trainee Dr Enjie Ibrahim.
Dr Ibrahim will be with us initially for a period of 6 months. We wish her a warm welcome to the practice!
February 20th, 2017
Your GP surgery will be closed for the festive holidays on Monday 26th & Tuesday 27th December and also Monday 2nd & Tuesday 3rd January.
If you are in need of medical attention during this time that cannot wait until we re-open, you can contact NHS 24 on 111.
If you are in need of immediate medical attention dial 999.
Remember to order your medication to cover this period & where possible allow 2 working days for us to process the request for you.
From all at Levenside Practice, we would like to wish you all a Merry Christmas & Happy New Year!
December 20th, 2016
Festive Holiday Pharmacy Openings
If you find yourself short of your medication when your GP surgery is closed over the festive period, your local pharmacy openings are:
Sunday 25th Dec – Marchbanks Pharmacy – 172 Main Street Renton Tel: 01389 752914 – 12:00pm – 3:00pm
Monday 26th Dec – Boots Pharmacy – 98 Sylvania Way Clydebank Tel: 0141 952 2217 – 11:00am – 5:00pm
Tuesday 27th Dec – Boots Pharmacy – 167/169 Main Street Alexandria Tel: 01389 752606 – 9:00am – 5:00pm
Sunday 1st Jan – Marchbanks Pharmacy – 172 Main Street Renton Tel: 01389 752914 – 12:00pm – 3:00pm
Monday 2nd Jan – Boots Pharmacy – 98 Sylvania Way Clydebank Tel: 0141 952 2217 – 11:00am – 5:00pm
Tuesday 3rd Jan – Boots Pharmacy – 167/169 Main Street Alexandria Tel: 01389 752606 – 9:00am – 5:00pm
December 20th, 2016
As you may know, we are a GP training practice which means we have new doctors starting and leaving every 6-12 months.
In August, we said goodbye & good luck to Dr Laniyi Ogunsanya, and in turn we welcomed Dr Ili Suhaimi to the team. Dr Suhaimi will be with the practice until February 2017. In October we also welcomed back Dr Alia Javaid from maternity leave. Dr Javaid will be with the practice until March 2017.
We still currently have two of our GP partners on maternity leave. Dr Fiona Maxwell will return in January, Dr Joyce Braaksma is currently covering her clinics. Additionally, Dr Katie Mitchell will return in February and Dr Fiona Gregor is covering this period.
November 7th, 2016