Telephone Audit

Due to patient feedback regarding issues with our phone access we have undertaken a 3 week telephone audit to better understand the nature of our enquiries and identify ways of improving our call waiting times. Please click here to view our key findings, and for a detailed break down of the calls, please click here.

July 27th, 2021

NHS Coronavirus Digital Passport

There have been reports of fake NHS email and text messages requesting that you can apply for a coronavirus ‘Digital Passport’, allowing you to prove your vaccination status and travel safely without the need for self-isolation. This email takes you to a convincing looking but fake NHS website and asks for your personal and payment details for a small ‘admin fee’.

You can manage your vaccination appointments and receive a confirmation of your vaccination status on the NHS Inform Scotland website. You can request a printed copy of your vaccination status online or by calling the COVID-19 Status Helpline on 0808 196 8656.  You will never be asked to pay to receive a copy of your vaccination status.

GP’s cannot provide letters showing your coronavirus vaccination status.

July 26th, 2021

Glasgow Fair Monday

Please note the practice will be closed on Monday 19th July for the Bank Holiday.

For information about other NHS services available during the July bank holiday weekend period. Click here to be directed to the very helpful ‘Know Who To Turn To’ NHS guide’.

If you are in need of medical attention during this time (which cannot wait until we re-open), you can use the regular NHS 111 online service: 111.nhs.uk/ or call 111 if you are unable to get help online.

If you are in need of immediate medical attention dial 999.

Finally, if you find yourself short of medication during this time, your local emergency pharmacies are:

Boots – High St Dumbarton – Tel: 01389 763907 – Open 11am – 3pm

Boots – Main St Alexandria – Tel: 01389 752606 – Open 11am – 3pm

We hope you have a lovely weekend!

July 15th, 2021

Mobile drop in clinics for COVID Vaccination

The NHSGGC & Scottish Ambulance Service mobile vaccination centre is coming to Dumbarton on Tuesday 6th July.

Located in Dumbarton Football Club car park, Castle Road, Dumbarton, G81 1JJ, the drop in vaccination clinic is open from 10am – 6:00pm.

If you are between 18-39 years of age and have not yet had your first dose of vaccine

OR

you have waited more than 8 weeks for your second dose of Moderna vaccine (in any age category) then you can drop in for your COVID vaccination.

They will be operating on a first come first served basis and there will be a set capacity each day.

Don’t worry if you cant make it – there are drop in clinics available as well. Find details here.

July 5th, 2021

Cervical Screening Awareness Week

If you don’t know what HPV is, you’re not alone! For many women and people with a cervix, the first time they see the word is on their cervical screening results. Join @JoTrust on twitter for #CervicalScreeningAwarenessWeek from 14-20 June to help share the facts: http://jostrust.org.uk/csaw

June 15th, 2021

Over 40’s Drop-in Covid Vaccination Clinics

June 2nd, 2021

COVID-19 – Confirmation of vaccination

Your GP cannot provide letters showing your coronavirus vaccination status.

If you require confirmation of your vaccination status for travel, you can obtain a record via nhsinform website or by calling the covid-19 status helpline on: 0808 196 8565. The helpline is open every day from 10.00am to 6.00pm.

June 1st, 2021

31st May – Bank Holiday

The practice will be closed on Monday 31st of May for the Bank Holiday.

Please remember to order your medication to cover this period and allow us and the pharmacy a minimum of 2 working days to have your prescription ready for you.

If you do find yourself short on this day, your local emergency pharmacies are:

Boots – High St Dumbarton – Tel: 01389 763907 – Open 11am – 3pm

Boots – Main St Alexandria – Tel: 01389 752606 – Open 11am – 3pm

Well – Dalvait Road Balloch – Tel: 01389 752476 – Open 9am – 5:30pm

If you are in need of medical attention during this time (which cannot wait until we re-open), you can use the regular NHS 111 online service: 111.nhs.uk/ or call 111 if you are unable to get help online.

If you are in need of immediate medical attention dial 999.

For information about other NHS services available during the May bank holiday weekend period. Click here to be directed to the very helpful ‘Know Who To Turn To’ NHS guide’.

May 21st, 2021